Frequently Asked Questions (FAQ)
1. What types of products do you offer?
We specialize in premium natural stones, tiles, and decorative materials designed to meet both residential and commercial needs.
2. How can I place an order?
You can browse our collection on our website https://khaleerockstore.com and place your order directly through our online store.
3. What payment methods do you accept?
We accept various payment methods, including credit/debit cards, net banking, and popular e-wallets.
4. What is your return policy?
Products eligible for return can be returned within 7 days of receiving the merchandise. Please refer to our detailed Return Policy on our website for more information.
5. How long does delivery take?
We pride ourselves on quick and reliable delivery. Orders are typically dispatched within 1-3 business days, and delivery times vary based on your location.
11. Are your products ethically sourced?
Yes, we are committed to ethical business practices and ensure that all our raw materials are sourced from authentic vendors.
6. Do you offer international shipping?
Yes, we offer international shipping. Please check the shipping options available during checkout.
7. How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking link to monitor your shipment.
8. What should I do if my order arrives damaged?
In the unlikely event that your merchandise arrives damaged, please email us a photo of the damaged product within 24 hours of receiving your order for assistance.
9. Can I customize my order?
Currently, we do not offer customization for our products. All items are crafted based on our standard designs and specifications.
10. How can I contact customer support?
You can reach our customer support team via email at khaleerock@gmail.com for any inquiries or assistance.
12. How do I know which products are eligible for return?
Eligible products will be clearly marked on our product pages under shipping information. Please review this before making your purchase.
